Claude Silver on Leading With Heart

Servant Leadership through the heart! Claude Silver is the premier resource for heart-based leadership because she has created it, executed it, taught it and lived it. She knows how to develop others with these skills so they can pull out their inner heart leadership and soar! Claude Silver is VaynerMedia's inaugural Chief Heart Officer, and she really does bring the heart to the agency by way of emotional optimism and emotional intelligence. She has shifted the agency’s way of working to ensure she is unlocking greatness in people. Letting go of traditional HR methods and leaning into human-to-human connection has allowed Claude to disrupt the traditional approach to building culture, and at VaynerMedia, she has done just that.

In this episode, we discuss her perspective on emotional agility (6:05), how she stays present and remains agile in serving people (8:34), what she does to make sure she’s at her best (10:48), what her childhood was like and how she came to be who she is today (12:52), the role of spirituality, faith, and religion in her life (21:32), her parents’ response to her “rebellion” (26:58), if she enjoyed playing tennis at Rollins (27:28), her “watershed” experience (28:30), her thoughts on formal education and the role it plays in society (33:45), where she sees human resources going (38:53), how VaynerMedia’s HR culture operates (42:25), why she thinks HR has led more to compliance than development (45:18), changing the narrative about when you have to “face” a person of authority (48:23), privacy as it relates to her family and personal life (51:55), how she thinks about “strong” skills as opposed to “soft” skills (57:19), and helping people find their voices (1:00:00).

Thank you so much to Claude for coming on the podcast!

You can check out Claude's website here and her LinkedIn here.

Additionally, make sure to follow her on Twitter and Instagram @claudesilver!

I wrote a book called “Shift Your Mind” that was released in October of 2020, and you can order it on Amazon and Barnes and Noble. Additionally, I have launched a company called Strong Skills, and I encourage you to check out our new website https://www.strongskills.co/. If you liked this episode and/or any others, please follow me on Twitter: @brianlevenson or Instagram: @Intentional_Performers.

Thanks for listening.

-Brian